Privacy Policy

We at Telemerge (Telemerge Canada Inc.) are committed to protecting your privacy. This Privacy Policy applies to our website and governs our data collection, processing and usage practices. By using our website you consent to the data practices described in this Privacy Policy.  If you do not agree with the data practices described in this Privacy Policy, you should not use the website.

We periodically update this Privacy Policy. If you subscribe to Telemerge email notifications then you will receive notice when this Privacy Policy is modified. We encourage you to review this Privacy Policy periodically.


Telemerge complies with Canada’s Anti-Spam Legislation (CASL) as set forth by the Canadian Government and effective July 1, 2014 regarding the collection, use and retention of personal information.  More information about CASL can be found at

Important Information

1.1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. If we make any material changes we will notify you by posting the revised Privacy Policy on our Website and, if you subscribe to our email notifications, an email will be sent to you notifying you of a change in the policy. This helps you to always be aware of what information we collect, how we use it, and under what circumstances – if any – it is disclosed. Your continued use of the website and/or continued providing of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

1.2. Contact Us

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at or by mail to Telemerge Canada Inc. PO Box 42021, 2851 John St., Markham, ON, L3R 0P9

Information We Collect

2.1. When You Visit our Website

You are free to explore the Website without providing any information about yourself. When you download content from the Website, or request information from us via the website, we request that you provide Personal Information about yourself, and we collect Navigational Information.

2.2. “Personal Information”

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter in to the Website, and information about you that is publicly available on the internet, such as content from Facebook, LinkedIn, Twitter and Google, or other publicly available information that we acquire from service providers.

2.3. “Navigational Information”

This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.

2.4. Information About Children

The Website is not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at, so that we may delete the information.


How We Use Information We Collect

3.1. Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy.

3.2. We Never Sell Personal Information

We will never sell or provide your Personal Information to any third party.

3.3 Authorized Resellers

When applicable, we will provide your information to trusted partner companies who are authorized resellers of our services. Partners may use the information to contact you based on your request to receive such communications, or to provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

3.4. Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Website; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and (d) provide other companies with statistical information about our users — but this information will not be used to identify any individual user. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party.

3.5. Use of Navigational Information

We use Navigational Information to operate and improve the Website. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Telemerge.

3.6. Customer Testimonials and Comments

We occasionally post customer testimonials and comments on our Website, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

3.7. Security of your Personal Information

We use a variety of security technologies and procedures to help protect and secure your Personal information. We secure the Personal Information you provide on computer servers in a controlled, secure environment. Said environment is protected from unauthorized access, use, or disclosure. When sensitive Personal Information (such as a credit card number and/or geo-location data) is collected on our Website, it is protected through the use of encryption, such as Secure Socket Layer (SSL) protocol.

3.8. External Websites

Our Website provides links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

3.9. Retention of Personal Information

We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our services, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting Out and Unsubscribing” below.

3.10. International Transfer of Information

To facilitate our global operations, we may transfer and access Personal Information from around the world. This Privacy Policy shall apply even if we transfer Personal Information to other countries.

3.11. Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Telemerge on the Website.

3.12. Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.


Navigational Information

4.1. Cookies

We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Telemerge Website. Telemerge keeps track of the Website and pages you visit within it, to determine which portions of the Telemerge Website are the most popular or most used. This data is used to deliver customized content and promotions to customers whose behavior indicates that they are interested in a particular subject area.

4.2. Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage the Website and Subscription Service by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients.  This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers’ Personal Information. If you would like to opt-out of these emails, please see “Opting Out and Unsubscribing”.


Opting Out and Unsubscribing

5.1. Reviewing, Correcting and Removing Your Personal Information

If you provide us with your Personal Information, you have the following rights with respect to that information:

  • – To review the user information that you have supplied to us
  • – To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • – To request that your user information not be used to contact you
  • – To request that your user information be removed from any solicitation list that we use
  • – To request that your user information be deleted from our records
  • – To opt out of being solicited by Telemerge or third parties
  • – To exercise any of these rights, please contact us at or by mail to Telemerge Canada Inc. PO Box 42021, 2851 John St., Markham, ON, L3R 0P9, Canada, Attention: Privacy.

We will promptly change, correct, or delete your information and notify you of the action we have taken.

5.2. To Unsubscribe from Our Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us an email at, or by sending us postal mail to Telemerge Canada Inc. PO Box 42021, 2851 John St., Markham, ON, L3R 0P9, Canada, Attention: Privacy.


Contacting Us

We value your opinions and respect your right to comment about our use of your Personal Information. If you have comments or questions about our privacy statement, wish to receive further details about our privacy policies and practices as they apply to this web site or to Telemerge’ business as a whole, or wish to register a complaint about any aspect of our privacy policy or practice please contact our Privacy Officer via email using the following contact details:


Attn: Marketing