It’s the Experience That Matters
A better experience means better adoption of your video conferencing solution. Part of that experience is knowing who to call to get you out trouble quickly when you need it. That’s why we assembled the Telemerge Expeience Team – a crack bunch of video support experts who are there to take your call—when you need to make a call.
When Time is of the Essence
Online resources, customer communities and self-help portals are great when you have all the time in the world to wait for responses and research your problem. But that’s not typically the case when you’re making a video call and something goes wrong? In our experience, there’s a window of only 3-5 minutes to get it right. After that someone experiencing problems with a video call will often abandon video and resort to the phone or some other inferior method of communication.
Get on Track Quickly
The Telemerge HelpDesk offers immediate troubleshooting and issue resolution exactly when you need it. Simply give them a call, solve the problem and get back on track for a successful meeting. Most of the time the person who answers the phone is the person who help you through the problem. Try getting the same speed and level of service from a customer community!
Great Support Promotes Better Adoption
Immediate end-user support is one of the most important factors in a successful launch of video conferencing and equally important for promoting on-going adoption. We’ve baked end user support into our Video Conferencing-as-a-Service packages because we want to be sure that video gets a fair shot to prove its worth in your organization.
Bigger Issues? We Do That Too.
With years of experience in video conferencing we’ve gained a great deal of knowledge on how to solve issues that arise from implementation and the day-to-day operation of video conferencing. Our Telemerge Experience Team provides Tier 2 and Tier 3 video conferencing support and for those high touch meetings which need some extra special attention to make sure they go off without a hitch, the Experience Team also provides Concierge and Managed calling services.