Technical Support for End Users
Get 24/7 technical support for your video conferences to ensure that your experience with video is a a good one- every time. End-user support is critical to user adoption of any productivity tool so we’ve included it in our hosted video conferencing packages.
Much more than self-help videos and online communities, the Telemerge HelpDesk is there to answer your call when you can’t make a call.
- Call connection issues
- Endpoint operation issues
- End user training
Expert Video Support for Video Experts
If you’re the go-to person in your organization for video conferencing we can support you when you need it. Operational support from the Telemerge Experience Team goes beyond simple call connection issues. Draw on our experience in designing, deploying and managing video conferencing to assist you in troubleshooting and resolving complex issues, so that you don’t have to.
- Deployment support
- Security breaches
- Video training
Managed Video Services
Free your IT Team from the burden of managing and supporting your on-premise video conferencing estate. From system monitoring, infrastructure management, endpoint maintenance, end user training and support, the Telemerge Experience Team has the expertise to keep video humming, reliably and securely.
- Infrastructure management
- Security monitoring
- Endpoint maintenance
Need extra special service for high-touch meetings or high-touch users? The Telemerge Experience Team is staffed with experienced video bridge operators for
- Pre-call testing and site certification
- Connect all parties at the time of the call
- Call monitoring and bridge management