Delivering a Video Conference Experience

Adoption is the Measure of a Successful Telepresence Strategy.

Adoption depends on the experience of every video call participant.  Telemerge is a partner who can deliver an experience users love and want to come back to again and again.  We do it by removing the barriers to adoption throughout the process of planning, building and supporting your video conference equipment and providing the network exchange services to ensure users can connect anywhere, to anyone, anytime.

Adoption Barriers and How to Overcome Them

1. Adoption Barrier: Video Conference Room Design, Availability & Access

If the video conference system is not designed and implemented correctly, if the participant seating layout is poor and if the lighting and wall colours are not optimized for the room then the video experience will not meet the participants expectations .In addition, if the video conference room is always busy, is confusing to schedule or is not in a convenient location then participants will have a tough time accessing the technology to join a video conference

The Telemerge Solution

The design of the video conference equipment and visual displays, the table and seating layout, the room colours and lighting all play a critical role in the video and audio experience coming in and going out of the room. Telemerge takes all of these items into consideration building solutions globally that optimizes the available room environment for video. We then build a workflow plan and guides so that people know how to reserve, schedule, and access the appropriate equipment.  Many organizations do not include clear and simple processes in their initial video conference deployment.

2. Adoption Barrier: “I Cannot Call Who I Need To”

Reach is critical, when the users cannot call who they want anywhere, anytime the video conference equipment is not useful to them, and will start to gather dust.

The Telemerge Solution

We can plan, build, and deliver a network solution that opens the world to the users.  With the Telemerge video conference exchange every user can call anyone, anywhere, anytime.

3. Adoption Barrier: Low User Confidence Due to Low Experience Quality

When video conference calls consistently have connection problems, video problems, or audio problems, participants will simply walk away.  Just as a great experience encourages users to come back again and again, a bad experience convinces them to go away and stay away.  The system has to deliver a high quality telepresence experience every time.

The Telemerge Solution

Telemerge understands how much users need to count on a consistent high quality telepresence experience, and we can deliver.  We understand every network configuration, and can optimize any one of them. For the highest level Quality of Service guarantee we can deliver our dedicated, purpose built global video conference network and guarantee that you achieve your telepresence goals.

4. Adoption Barrier: Low User Confidence Because It Is Hard to Use

When it comes to video conferencing there will be many different users ranging from frequent, to infrequent and first timers.  If the system is intimidating, or hard to work with, the first timers will not come back, infrequent users will avoid the video conference system, and the frequent users will complain about it.  This atmosphere is a recipe for low user adoption and expensive video equipment that just gathers dust.

The Telemerge Solution

a) Design and build a system that is easy to use so anyone can do it.

b) Provide proactive system management to make sure the system is always working

c) Provide immediate right now video help desk support from an Experience Team who immediately answers the call, assesses the participant’s experience level and then provides the appropriate support that guides  and provides technical support to first time users, infrequent users and frequent users ensuring that their meeting expectations are delivered on time.

d) Provide proactive call management and take the setup, testing, connecting, and host management tasks off the participant’s plate.

With these Solutions Telemerge creates user champions from first timers to frequent users and senior executives.  Everyone has an experience they want to come back to again and again.  This level of service is why Telemerge can guarantee high rates of user adoption.

Each of these solutions makes Telemerge the leading provider of high quality, reliable telepresence Experiences in the world.  We make telepresence happen in every call, create participants that love the experience, give customers high rates of adoption, and make video conferencing a key part of their unified communication strategy to achieve their communication and business goals.

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